Account Specialist Agent
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states.
A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.
Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.
Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.
Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
Basic Purpose/Functions:
An Account Specialist Agent is responsible for general account inquiries for Vyve Broadband customers.
Their duties include but limited to ACP order entry, assisting customers with ACP inquiries, processing payments on behalf of a customer or points of contact, review account for billing, package changes, credits or disputes, Retention/Save opportunities, and general account maintenance.
Job Duties and
Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provides customer support related to Vyve Broadband services, including troubleshooting services, handling ACP, billing inquiries and payments.
Offering Retention/Saves options to at risk customers.
Process customer orders in a courteous, efficient, and timely manner.
Effectively present and discuss Vyve Broadband products and services.
Identify other products and services for existing customers by maximizing their education on our products and ensures revenue goals are met.
Convey an image of quality, integrity, and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints, and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Accurately document customer account records based on actions taken.
Perform other duties as assigned.
Required
Qualifications:
2
years in customer service and/or sales industry; phone or face-to-face contact with consumers.
Ability to handle multiple tasks.
Ability to toggle between several different programs and not get overwhelmed.
Strong organization and time management skills.
Excellent interpersonal skills.
Proficiency with PCs, Microsoft O365 and general Internet navigation.
Use of computers, keyboards, and software applications.
Must be able to sit for 8
hours a day answering inbound calls.
Regular and prompt attendance during training and scheduled shifts.
Flexibility with hours and days, although position will assign regular shifts.
Ability to type a minimum of 35 wpm.
High School Diploma or GED.
Shift(s):
Must be flexible with the ability and willingness to work late evenings, weekends, and certain holidays.
Vyve Broadband's Contact Center operational hours are 7 days a week, 24 hours a day.
Physical
Job Description:
Active verbal/typing communication in virtual environment, 8 to 9 hours each scheduled workday.
Sitting and standing positions 8-9 hours each scheduled workday.
WE PROUDLY OFFER:
o A friendly and fun work environment.
o Communication and training.
o Great benefits package.
o Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services.
o A culture that encourages growth.
Equal Opportunity Employer.
Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
The above is a summary of responsibilities.
Vyve anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
Powered by JazzHR Recommended Skills Billing Computer Keyboards Customer Experience Customer Service Interpersonal Skills Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.
Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.
Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.
Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
Basic Purpose/Functions:
An Account Specialist Agent is responsible for general account inquiries for Vyve Broadband customers.
Their duties include but limited to ACP order entry, assisting customers with ACP inquiries, processing payments on behalf of a customer or points of contact, review account for billing, package changes, credits or disputes, Retention/Save opportunities, and general account maintenance.
Job Duties and
Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provides customer support related to Vyve Broadband services, including troubleshooting services, handling ACP, billing inquiries and payments.
Offering Retention/Saves options to at risk customers.
Process customer orders in a courteous, efficient, and timely manner.
Effectively present and discuss Vyve Broadband products and services.
Identify other products and services for existing customers by maximizing their education on our products and ensures revenue goals are met.
Convey an image of quality, integrity, and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints, and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Accurately document customer account records based on actions taken.
Perform other duties as assigned.
Required
Qualifications:
2
years in customer service and/or sales industry; phone or face-to-face contact with consumers.
Ability to handle multiple tasks.
Ability to toggle between several different programs and not get overwhelmed.
Strong organization and time management skills.
Excellent interpersonal skills.
Proficiency with PCs, Microsoft O365 and general Internet navigation.
Use of computers, keyboards, and software applications.
Must be able to sit for 8
hours a day answering inbound calls.
Regular and prompt attendance during training and scheduled shifts.
Flexibility with hours and days, although position will assign regular shifts.
Ability to type a minimum of 35 wpm.
High School Diploma or GED.
Shift(s):
Must be flexible with the ability and willingness to work late evenings, weekends, and certain holidays.
Vyve Broadband's Contact Center operational hours are 7 days a week, 24 hours a day.
Physical
Job Description:
Active verbal/typing communication in virtual environment, 8 to 9 hours each scheduled workday.
Sitting and standing positions 8-9 hours each scheduled workday.
WE PROUDLY OFFER:
o A friendly and fun work environment.
o Communication and training.
o Great benefits package.
o Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services.
o A culture that encourages growth.
Equal Opportunity Employer.
Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
The above is a summary of responsibilities.
Vyve anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
Powered by JazzHR Recommended Skills Billing Computer Keyboards Customer Experience Customer Service Interpersonal Skills Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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